In an invited commentary, SMU Behavioural Sciences Institute Director Professor David Chan explained the psychology of apologies. He discussed why a sincere apology is good for both the offending and offended parties, how to apologise sincerely, and how to discern between true apologies and crafty ones.
Links
- https://www.smu.edu.sg/sites/default/files/smu/news_room/smu_in_the_news/2017/May2017/May8/ST-2017_say you%27re sorry-How to suss out an insincere apology_6_May_2017....pdf
- http://www.straitstimes.com/opinion/say-youre-sorry-how-to-suss-out-an-insincere-apology
- https://www.smu.edu.sg/sites/default/files/smu/news_room/smu_in_the_news/2017/May2017/May15/20170513-STHT-Home-B13-28x15.pdf
- http://www.straitstimes.com/singapore/st-explainers-focus-on-jobs-elections-and-shock-sacking
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